Our software is extremely simple to operate and, generally, requires no support. However, in the event of assistance being required, we are happy to provide free assistance to any Customer requiring help to produce an Onion Excel workbook from their Sage 50 Accounts family product. You may wish to read our FAQs which aim to answer the most commonly asked questions.
*** Attention Windows 10 users ***
Some Windows 10 users have reported receiving error messages when running our software (particularly after the Windows 10 Anniversary Update to version 1607). The issue has been tracked down to printer driver incompatibilities with Windows 10 which affect the correct operation of Excel. Correct operation of Excel can usually be restored by temporarily setting your "Default" printer driver to either "Microsoft Print to PDF" or "Microsoft XPS Document Writer" until you can obtain a Windows 10 compatible printer driver from your printer manufacturer.
HP Laserjet users can find the "Recommended Solution" for their printer model at http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c04675396. Ignore the first entry in the table (Color LaserJet Family Driver (printer-specific)), it didn’t work for us!